Frequently Asked Questions
Everything you need to know about your next tech upgrade
What kind of warranty comes with my electronics?
All products purchased at Shelter come with a standard 12-month manufacturer warranty covering technical defects. We also offer extended protection plans at checkout for extra peace of mind.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value electronics, we use premium insured couriers and require a signature upon delivery to ensure your device arrives safely.
Can I return a device if I have already opened the box?
Yes, we accept returns within 30 days of purchase. However, opened electronics must be in original condition with all accessories and packaging included to qualify for a full refund.
Are the products sold on Shelter brand new or refurbished?
We primarily sell brand new, factory-sealed electronics. If an item is certified refurbished, it will be clearly labeled on the product page and undergo a rigorous 50-point inspection before sale.
Do you offer technical support if I have trouble setting up my device?
Absolutely. Our expert technical team is available via live chat and email from 9 AM to 6 PM EST to help you with installation, troubleshooting, and software updates.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Affirm or Klarna, allowing you to pay for your tech in monthly installments.